Frequently Asked Questions

Are we insured?

 Yes we are insured . We can provide an Insurance Certificate upon request.   We also guarantee customer satisfaction.  Was something not cleaned the way that you expected? Let us know, and we will do our best to put things right.  

Is a CONTRACT required for service?

Absolutely not. Our services our provided to suit your busy lifestyle. There are NO CONTRACTS or obligations required.

What about pets?

Pets are a part of the family, and so we clean up after them as well! During service we recommend that you do keep your pet somewhere they will be comfortable — not all of our furry friends like the sound of vacuums or unfamiliar people in their space. Let us know how you'd like to handle your pet ahead of time to keep them safe and happy.

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What should I expect on my first appointment?

We will arrive at your home , we will be equipped with all the cleaning supplies needed to clean you home/office Your first appointment usually takes longer, as we need time to get acquainted with new environment. Subsequent appointments will move along faster.

Will I have the same cleaning person each visit?

Yes you will have the same cleaning professional for each visit. We know how important it is to have someone you know and trust cleaning your home.

Can I skip or reschedule my appointment?

If you anticipate to change an appointment time, ideally, we would like a minimum of 24 hours in advance. We'll move your visit to another, more convenient time or if you wish, cancel it all together. 

How will you enter my home on my scheduled days of cleaning?

We leave that up to you, whatever you feel most comfortable with: 1. You may give us a key. 2. You can leave a key under a doormat the day of cleaning. 3.You can give us a code the garage. 4. You cn leave door unlocked the day of cleaning

Do you offer Gift Certificates?

Yes, you can purchase a cleaning gift certificate for about any occasion.

How and when do I pay for my cleaning service?

We require payment at time of service. We accept most major credit cards, cash or check.